Vivint Smart Home offers a highly customized security solution for homes and businesses. While the Vivint Smart Home system isn’t specifically marketed toward businesses, the vast array of offerings in products and features can easily be tailored to any business needs.
Vivint Smart Home is focused on providing flexibility and choices to their customers. While they have pre-selected popular packages from which you can choose, they are more focused on allowing you to pick and choose the devices and features that you need.
Quality and warranty
Vivint Smart Home designs and manufactures almost all of the equipment that they deploy, including the Vivint Smart Hub, which controls the entire system. This is a nice feature, as you know that the equipment you are purchasing is of high quality and is tailored specifically to Vivint Smart Home’s system. The devices communicate with the Vivint Smart Hub through Wi-Fi, Z-Wave, and 345 MHz radios. In turn, the Vivint Smart Hub connects to Vivint’s cloud-based platform using cellular/Wi-Fi.
All Vivint equipment is fully warranted for the first 120 days after installation. After 120 days, service calls are $49. After 120 days, equipment is also warranted for 30 days after any service ticket.
Vivint Smart Home offers a wide variety of features. From basic home security to environmental monitoring, home automation, surveillance cameras and everything in between, they have an offering for everybody.
The Vivint Smart Hub offers two-way voice communication, allowing you to speak with Vivint monitoring specialists right from the control panel. The system also comes with an impressive mobile app that allows you to check a live video feed of your security cameras. This app also features two-way talk so you can remotely speak with people on your property, as well as arm and disarm the system remotely.
Vivint Smart Home’s security system can also be tied into home automation products such as smart light bulbs or thermostats, all of which can be controlled by the mobile app. The best part about this system is that it is compatible with Amazon Echo and Google Home products, including the Nest Learning Thermostat.
The company also offers Kwikset smart locks so that you can monitor the entrance of your building more easily, as well as a doorbell camera if you need it.
Monthly service is $39.99 plus $5 per camera per month. This includes 24/7 professional monitoring and support, as well as 14 days of video clips, but with the Vivint Smart Drive, you get 30 days of 24/7 continuous video recording.
The Vivint Starter Kit comes with with the touchscreen Vivint Smart Hub, the mobile app, two door/window sensors, one motion sensor, one water sensor, and $100 toward additional sensors.
You can add plenty of other equipment from there, which is where the price can begin to rise. Cost information on all Vivint Smart Home’s devices isn’t available online, and you’ll need to get a custom quote to build your a-la-carte system.
You will have two options for paying for this. The first is to opt for a month-to-month service plan. The positive of this is you won’t be locked into a contract, but you’ll have to pay for the equipment upfront. The second option is to finance the cost of the equipment with a 60-month zero percent interest loan. You can opt for the month-to-month service plan as soon as the equipment is paid off.
Vivint Smart Home provides award-winning customer service, as well as professional monitoring of your security system. The two-way communication offered through the control panel also helps prevent false alarms, as the company’s professionals can make sure there isn’t an issue before dispatching emergency services.
Vivint Smart Home will handle the installation of your security system with their professional installers. This is a nice feature, but it will come with a fee of $99.99. Still, that is a pretty affordable fee to ensure your system is set up properly.
Things to consider
There is no doubt that Vivint Smart Home has an impressive offering of features, devices, and technology. The decisive point may land on whether you’re looking for the cheapest overall system (although their prices are quite competitive), or whether you value a DIY option. The company will provide you with a free consultation and quote if you’re interested in pricing out the system for yourself.
- Impressive suite of features, technology, and devices
- Home automation services offered
- 0% financing available for equipment
- Mobile app allows for remote control and video monitoring
- You pick and choose the system you want
- Additional features can turn this into a pricier option
- No DIY install option
- Overall: 4.5
- Equipment: 4.6
- Features & Technology: 4.8
- Contract & Price: 4.4
- Customer Service: 4.2