Frontier Business Internet Review – 2019

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Frontier is an internet service provider (ISP) offering both DSL (Digital Subscriber Line, meaning internet through normal phone lines) and fiber optic connections, which are usually much faster (usually at least 50 mbps for downloads versus the U.S. average of 18.7 mbps) .

Frontier (officially Frontier Communications) pprovidesinternet across 38 states. These are primarily concentrated in:

  • The West (Arizona, California, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington)
  • The South (Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee, Texas, Virginia, West Virginia)
  • The Midwest (Illinois, Indiana, Iowa, Michigan, Minnesota, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin)
  • The Northeast (Connecticut, DC, Maryland, Massachusetts, New York, Pennsylvania, Vermont)

Not all these states have FiOS (Fiber Optic Service) as an option but Frontier’s network is expanding. Check their website to see if they offer FiOS in your area.

Frontier: Best for cheap but fast uploads

A business lucky enough to be in an area where Frontier offers fiber optic internet can get the benefits of a fast, fiber optic ‘symmetric’ connection at the cheapest price available ($29.99).

Symmetric internet means that the upload speed is as fast as the download speed. In this case, 50 mbps for both downloads and uploads.

Usually upload speeds are much slower than downloads with standard connections like DSL and cable (Frontier’s Internet 12 plan has a download speed of up to 12 mbps but only 1 mbps when uploading, for example).

That’s a problem for businesses who need fast uploads, such as:

Businesses that handle large documents

  • Businesses that offer business to business (B2B) services often send large pitch documents to potential clients, including multimedia like embedded video. Examples include press release distributors, recruitment companies, or SaaS providers.
  • B2C businesses that manage large documents including scanned images for their customers, such as lawyers, immigration attorneys, or realtors.
  • Freelance copywriters or executive assistants using the internet to produce transfer lengthy written documents – often containing multimedia – on behalf of their clients.

These businesses need fast upload speeds to get their work done. Slower uploads eat up time that could be better spent elsewhere. As all these businesses frequently upload large, uncompressed files, that time can add up, drastically reducing output and productivity.

Businesses that make lots of video calls

  • Having multiple locations can make coordination and building a company culture challenging. Geographically dispersed businesses often use video conferencing to help. Examples include gym chains, healthcare providers, and restaurants.
  • Sales companies and marketing agencies making pitches or managing client relationships remotely. Video calls may not be as good as face to face, but they’re a step up from audio-only.
  • Personal or business coaches delivering training through Skype, Facetime, or by webinar, or even doctors and counselors offering remote care.

For each of these businesses, reliable video calls are crucial. They’re also taxing, requiring a considerable amount of bandwidth and fast upload times to maintain without interruption in reductions in call quality. Frontier recommend a connection speed of at least 7 mbps for this.

Businesses producing and distributing media online

  • Increasingly, video is king in online advertising and social media. That means marketers are spending more time editing and uploading video files. Faster uploads make that more efficient for marketing agencies, freelancers, and in-house teams.
  • Media production businesses in the entertainment industry and developers increasingly collaborate online, meaning large file transfers between different teams. The large video and audio files they create take significant bandwidth to upload efficiently.
  • Small businesses making content for video sharing sites like YouTube or Vimeo to monetize views need to upload their content regularly to these platforms.

For every business creating and distributing large media files online, fast upload speeds are vital. Slow upload times cause chaos. Potential headaches include broken production deadlines for impatient clients, or missing the peak time to share a piece of content on social media.

Is Frontier internet expensive?

Internet from Frontier is very affordable. They also offer several bundles including television and phone as well as internet access.

Their prices for internet only are split into four categories; standard high-speed plans (fast, but not compared to fiber optic), high-speed business plans, standard FiOS, and FiOS for businesses:

Standard Frontier high-speed internet

For their high-speed internet individual plans, Frontier do not guarantee or disclose upload speeds, so only download speeds are listed here. All prices are guaranteed for 24 months.

  • Internet Core (up to 6 mbps download) – $20/mo – recommended for 1-2 devices and light use, like checking emails or social media
  • Internet Ultra (12 mbps) – $25/mo – can cope with 3-4 devices, with at least one streaming video
  • Internet Elite (25 mbps) – $35/mo – should support 5-6 devices with little lag when performing demanding online activities like video conferencing
  • Internet Velocity (115 mbps) – $60/mo – among the fastest non-fiber plans available. Can compete with FiOS for download speeds, but not with upload. Should handle busy offices of a dozen people, as long as they’re not all performing demanding tasks at once.

Although the above plans are designed with residences in mind, businesses who prefer to see the cost up-front rather than getting a quote from an agent may prefer the transparent pricing.

Frontier high-speed internet business plans

For these plans, Frontier do list their upload speeds. However, prices vary depending on factors that can change from business to business. For a quote, contact a Frontier sales representative:

  • Internet 12 (12 mbps down/1 mbps up) – Frontier recommend this plan for standard streaming, file sharing, and online banking
  • Internet 25 (25/2) – Suggested for HD streaming, point-of-sale software, and cloud-based applications
  • Internet 70 (70/3) – Frontier claim it handles office Wi-Fi, E-commerce, VoIP phones, video conferencing

Frontier standard FiOS plans

Although these plans aren’t marketed for businesses, there’s nothing to stop a small business selecting one if they feel it’s right for them:

  • FiOS 50/50 – $29.99/mo – Recommended for regular internet use. Although the download speed is lower than some DSL plans, the upload speed is far higher than average, and at a lower price even compared to ‘high-speed’ plans with slower download speeds
  • FiOS 200/200 – $39.99/mo – For heavy streaming and remote conferencing
  • FiOS 500/500 – $149.99/mo – Suitable for concurrent heavy use from 8+ devices

Frontier business FiOS plans

For these plans, Frontier offer a minimum agreement period of one year:

  • FiOS 75 Mbps (75/75) – $79.99/mo (currently on sale for $54.99) – Frontier recommend this plan for guest Wi-Fi networks, voice and video conferencing, and digital phone systems
  • FiOS 100 Mbps (100/100) – $94.99/mo (on sale at $69.99) – As above, but Frontier suggest this plan for large file sharing
  • FiOS 200 Mbps (200/200) – $114.99/mo (sale price $89.99) – Frontier list this plan as good for business tools and software, cloud apps and storage, and high-definition streaming

How good is Frontier’s customer service?

Frontier offers 24/7 customer and technical support 365 days per year by phone, with a good reputation for efficiency.

Pros of using Frontier

  • Cheapest fiber internet plan available
  • Other plans also affordable
  • 24-month price guarantee
  • Broadband plans available in many rural areas
  • No contract options available for flexibility

Cons of using Frontier

  • Fiber plans not widely available
  • Fiber plans not as fast as some competitors

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