- Plan Reviewed: Home Office
- Free Trial Period: 30-day free trial
- Monthly Fees: $11.99
- Page Counts: 300 pages sent and received
- Users: 1
- Overage Charges: 12¢ per page sent or received over the limit.
- Mobile App: None
Choose Send2Fax if:
- You’re interested in a quick and easy fax service.
- You’d like to send faxes directly from your email.
- You require Microsoft office compatibility.
Don’t choose Send2Fax if:
- You prefer modern or aesthetic interfaces.
- You expect you will ever exceed your allotted page count.
- You need a mobile app.
- You want to send faxes internationally.
Send2Fax is a fully-functioning yet antiquated fax service. It may be easier to navigate and use for businesses that employ older staff who feel comfortable with the aesthetic and functionality of 90s and early 2000s software.
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Send2Fax keeps it simple with just two pricing tiers: Home Office and Small Business.
They are both identical in pretty much every way, the only differences being price and page count. The Home Office plan costs $11.99 a month and allows your 300 combined pages sent and received, whereas the Small Business Plan is $15.99 for the 500 pages of the same.
There is no enterprise solution advertised.
There’s also no free solution; instead, the free trial is bundled in with a regular subscription. Any time you sign up and begin a subscription, the free month is automatically applied. That’s a nice touch if you were planning on paying for it anyway.
There is, however, a 12¢ overage charge which seems a little extreme. It’s the highest of any fax service we reviewed for no apparent reason. Considering that this software dates back to a time when 12¢ was worth more, it appears to be a strange relic of the past.
Another annoying quirk is that, while Send2Fax is able to send faxes internationally, it costs extra on top of your page count and the pricing is opaque. The price differs by country and is not available for perusal on their website or within their web interface. The only way to find out what you will owe is by calling a customer service representative and asking directly.
Note that Send2Fax does not charge for fax storage – which is good, since that’s an industry standard. It used to be that they would only store them for 30 days before charging a per-fax fee.
Now that memory is plentiful they’ve done away with that policy… but they neglected to change some of the copy to reflect that. Don’t be alarmed if you see references to paying for storage; you won’t have to.
In keeping with the ongoing theme of “ancient service barely clinging to relevance”, Send2Fax lacks most of the nice features its competitors have, like a mobile app or an interface that doesn’t hurt your eyes.
Like most fax services, you are able to port your number or choose a toll-free one at no cost. You can’t, however, choose a new number in your local area code.
Send2Fax loses major points for having a defunct support system. Upon clicking the “Help” button, you are taken to a page to submit a support ticket… which doesn’t work. It’s apparently a relic of a time when they had an IT guy around for troubleshooting. The only real support you can get is through a phone conversation during business hours.
It does have a couple of neat features, though. It has a unique ability that integrates Microsoft office into the fax workflow, enabling you to send faxes directly from Word or Excel without the need to export, then upload, then attach, then send documents.
That does sound especially helpful until you read the fine print and discover that it only supports the “Send to Recipient Using Internet Fax Service” option on Microsoft 2003 and Microsoft 2007. It’s unclear whether that’s the point at which Microsoft stopped developing the feature or the point at which Send2Fax stopped bothering to integrate it.
Fortunately, both the Fax2Email and Email2Fax services are functional. In fact, Email2Fax one is especially useful. Enter any fax number into the recipient’s address bar in your chosen email client and then add “@fax.send2fax.com” to the end of it to send a fax directly from your email.
Between sending and receiving faxes directly in your email inbox, it’s possible to almost totally avoid their Neolithic interface.
Depending on your company and its demographics, however, the interface could even be a bonus. It’s not objectively bad or hard to use, it just looks extremely dated. That might be more comfortable or easier to understand for employees that learned to operate computers in the early days of the internet.