Rocket Lawyer is similar to Legal Zoom as it is one of the most well-known registered agent options. Both companies have large marketing budgets and have run many TV advertisements discussing their platforms. Rocket Lawyer was founded in 2008 and serves over 20 million customers, which is quite impressive considering older firms don’t have this exposure.
This company is different as it offers services on a monthly subscription basis. Having this feature makes it stand out from the others that charge flat fees. Those that have the subscription fees are referred to as members and are entitled to substantial discounts like offerings on LLC formation.
Some member features include 30-minute legal consultations, document defense, and a 25% discount on incorporation filings. Rocket Lawyer is best for those that want ongoing legal benefits aside from LLC incorporation indefinitely. It’s not ideal for those that just want to create an LLC as Bizee has the cheapest flat fees.
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Features
Rocket Lawyer has many unique features outside of business incorporation. For example, it assists individuals with other personal legal matters like estate planning and real estate sales. This makes it unique from the competition and broadens its audience. Having both business and personal legal resources has expanded its customer base into the millions.
Some other ways it provides value to business owners include having rental property agreements, trademarks and independent contractor agreements. Some of these legal documents are included for free with the subscription. One of Rocket Lawyer’s best features is its interactive form builder which creates legal documents based on a few business questions. This builder is very easy to use and results in quality legal documents in minutes. While these documents can be used in court, it’s still prudent to have them reviewed by quality and competent legal professionals.
The incorporation features can help small businesses start LLCs or corporation in all 50 states. Similar to other providers, it includes name lookup services and will file documents in those states. Members can also incorporate their first business which can be an LLC, non-profit or corporation for free, not including state fees.
Pricing
Rocket Lawyer has two main plans which are member and non-member fees. The membership fees include a legal subscription which costs just $39.99/mo. Members are entitled to other benefits like legal consultations, discounts and document protection. The document protection is referred to as document defense, which entails having a legal professional proofread your documents. This service is invaluable as having professional assistance can make all the difference in the world.
Non-members have to pay additional costs for services like legal forms ($20 per form) and document defense ($10 per document). They also can’t have phone sessions with lawyers nor be entitled to legal discounts when using Rocket Lawyer attorneys. The registered agent service costs $150 per year for non-members and members receive a 25% discount or a total price of $112.
Customer support
Rocket Lawyer has generally good customer service as demonstrated by its many positive reviews on Google and its A+ status on the Better Business Bureau (BBB). It offers service via live chat, phone, and email. Customers can access representatives for phone-based support 6 am to 6 pm EST throughout the week. Better yet, representatives are competent, friendly, and prompt. Unlike other providers, these representatives won’t try to upsell clients on additional features and won’t try pushy sales tactics.
Related to this, Rocket Lawyer doesn’t have contracts and offers a 7-day free trial along with a 30-day money back guarantee for its monthly service. Rocket Lawyer also has extensive and organized FAQ sections divided into unique categories like estate planning. It also has many useful self-help resources on its blog.
Pros
- Subscription-based pricing: The subscription can save significant money and time depending on the owner’s needs. For example, having short legal consultations and document defense can save on hiring expensive attorneys.
- Excellent customer support: There is a reason that this firm helps over 20 million clients which is their customer support. Their support agents are knowledgeable and prompt, as they’re open 12 hours a day throughout the work week. Also, each member receives free registered agent access for the first year which improves their customer service.
Cons
- Barebone offerings for non-members: Members really benefit from Rocket Lawyer with non-members not having the same benefits. Non-Members can establish an LLC for $99, and its package only offers the bare minimum features like name search along with filing the necessary documentation.
- Credit Card for Free Trial: Many software platforms have users input their credit card information. Some users that forget to cancel their free trial will be charged and this has happened to many Rocket Lawyer trial users. This is a minor complaint and people should be more aware of deadlines. Rocket Lawyer could automatically terminate access unless the user consents access to prevent this scenario.
Rating breakdown
- Overall: 4.5
- Features: 5
- Price: 3
- Ease of Use: 5
- Customer Service: 5