Simplisafe Business Security System Review – 2019

Simplisafe is a wireless security system solution for homes and businesses. While it is a do-it-yourself setup system, it has received numerous awards and recognition from places such as CNET, Angie’s List and the Better Business Bureau. Simplisafe offers an affordable solution for businesses that also doesn’t require you to sign a long-term contract, giving you flexibility as well.

Quality and warranty

The Simplisafe security system provides excellent quality from its plug-and-play wireless devices. To keep up with the latest technologies, the Simplisafe system automatically updates the software on their devices over the air so that your business is protected with the latest features and security patches. The devices you purchase are under warranty for three years from the date of purchase.

Features

Simplisafe’s system is controlled completely wirelessly, meaning you don’t need to connect it to a landline for it to work. The company offers a variety of features and systems that can be built from packages they have online, or you can build your own. The basic system offers motion sensors, a keypad, and even a camera. Other devices that can be added include:

  • Water and fire sensors
  • Keychain remotes
  • Smoke detection
  • A loud alarm
  • Video doorbells

You can also add motion sensors or devices to any of the packages to make sure all the entryways to your business are covered.

Notifications are handled strictly via cellphone, with phone calls, SMS texts and/or email alerts notifying you of any potential breach of security. You can also control the system via the Simplisafe mobile app.

Price

Simplisafe is a lower-priced system compared to some of the other competitors on the market. You purchase the equipment and pay this fee up front, and then monthly monitoring is offered for a price on top of that.

The monthly monitoring costs $14.99 per month, and there are no contracts required ever. The cost of the equipment itself can vary greatly depending on which system and devices you desire. The most basic system costs just less than $200, while more advanced systems go for closer to $500.

Support

While Simplisafe offers monitoring 24/7, one of the downfalls of using the company for your business security system is their customer service doesn’t have the same availability. Their customer support, by phone or email, is only available from 9 a.m. to 6 p.m. Eastern Standard Time. This may not be great for businesses that have issues after before or hours, or for businesses that aren’t located on the East Coast.

Installation

The Simplisafe system is a fully self-installed system. The company touts its devices as very easy to install right out of the package. Your package of hardware will come ready to install with user-friendly instructions to help you get the project done.

While installing a security system for your business yourself may seem daunting, many of Simplisafe’s customers have said it was very simple to do. There may be some challenges when you go to fine-tune your system, though, as you tweak the positioning of the camera(s) and motion sensor(s) so they cover your business properly.

Things to consider

Simplisafe is a great do-it-yourself solution that could get your business started with a security monitoring system. The company is a more affordable alternative to some of the other security system companies around, but the technology is now up to speed since Simplisafe started offering video camera integration as well.

The other nice thing is that Simplisafe comes with the flexibility of no long-term contracts for their monitoring service, nor early termination fees.

Pros

  • Affordable price compared to competitors
  • 24/7 monitoring offered for a low monthly fee
  • No long-term contracts and no early termination fee
  • Variety of hardware packages to choose from, including video monitoring
  • Self-installation is easy to do on your own
  • Offers protection on the go with wireless connectivity and mobile apps
  • Has won various awards from places such as the Better Business Bureau and Angie’s List

Cons

  • Customer service is only available 9 a.m. to 6 p.m. EST
  • Self-installation may take some tweaking to get the hardware set up properly
  • Various choices may not make it easy to figure out a system that would be perfect for your business
  • Need reliable wireless service, as it doesn’t support landlines

Rating breakdown

  • Overall: 4.4
  • Equipment: 4.4
  • Features & Technology: 4.4
  • Contract & Price: 4.7
  • Customer Service: 3.9

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