Google Fiber Internet Review – 2019

Google Fiber is an internet service provider (ISP) owned by Google’s parent company Alphabet.

They only provide fiber-optic connections in eighteen cities at present, and in some of these services are only available in large buildings, like apartment complexes or business towers.

Google Fiber (and Webpass, a sub-provider they own) are currently available in:

  • Atlanta
  • Austin
  • Charlotte
  • Chicago
  • Denver
  • Huntsville
  • Kansas City
  • Miami
  • Nashville
  • Oakland
  • Orange County
  • Provo
  • San Antonio
  • San Diego
  • San Francisco
  • Salt Lake City
  • Seattle
  • The Triangle

After a brief pause. Google Fiber have now resumed expanding their network. Businesses can contact Google to find out if they plan to extend services to their area. However, rural communities are unlikely to make this list anytime soon.

Google Fiber: Best business internet user experience

Many ISPs come with hidden fees and complicated price structures. For example, another ISP might charge businesses to rent their internet hardware on top of their advertised rate.

Not Google Fiber, who have tried to make understanding and using their service as easy as possible, and it’s worked.

Transparent pricing without dozens of asterisks, almost invisible terms and conditions, and carefully worded, restrictive contracts make the end-to-end experience less confusing.

Google Fiber makes the exact features of each plan extremely clear, making choosing the right package much easier.

It’s also reassuring to know that customers can cancel at any time, with no extra payment required.

As a Google company, Google Fiber is easy to reach online if something goes wrong. While most ISPs have customer support available by phone, few have a simple chat box the way Google does.

This makes contacting customer support simpler and adds to the quality of the user experience.

This quick and easy user experience is great for the following kinds of businesses:

Small teams and solo entrepreneurs

  • New, fast-growing tech and media startups where every second is precious.
  • High pressure, tight-knit sales firms where time not spent engaging with clients is time wasted.
  • Part-time side projects staffed by people working evenings and weekends, with limited time to spend sifting through complicated plan information and waiting on-hold with customer support.

For all of these businesses, Google Fiber’s no-nonsense user experience frees up time they can spend on more important tasks, like app development, reaching new customers, or planning their next product launch.

Local businesses with simple needs

  • Mom and pop shops
  • Hardware stores
  • Fashion boutiques
  • Grocers
  • Liquor stores

Businesses like these don’t need complicated extras and just want a fast internet connection that works. They don’t have the time or the inclination to research and compare different complicated plans.

Such businesses just want a good, reliable connection and, if things go wrong, to be able to get it fixed quickly and easily. For these businesses, Google Fiber offers an ideal user experience.

For less tech savvy business owners, Google Fiber’s intuitive and easily navigable website makes the purchase, sign-up, and installation process less taxing than with other providers.

Is Google Fiber internet expensive?

For the speeds offered, Google Fiber is very affordable. The average price small businesses pay for internet of any speed is around $100 per month. The average internet speed in the United States is 18.7 mbps.

That makes Google Fiber’s two lowest priced plans extraordinarily good value for money.

Google Fiber’s fastest internet plan, which offers gigabit internet (speeds of up to 1,000 mbps) is also cheaper than most ISPs charge for a connection of that speed. Other providers sometimes charge $500 and up for gigabit internet, with an average of at least $400.

All speeds listed are symmetric, meaning speeds for uploads and downloads are the same:

Google Fiber business internet plans

  • Fiber Business 100 – $70/mo – 100 mbps
  • Fiber Business 250 – $100/mo – 250 mbps
  • Fiber Business 1000 – $250/mo – 1,000 mbps (1 gbps)

Considering the speeds and prices, small businesses should strongly consider Google Fiber business internet plans if they’re available in their area.

Google Fiber’s business internet plans include the option to add 13 static IP addresses at an additional cost, which may be useful for businesses operating their own local networks and servers.

All Google Fiber business plans also feature:

  • High-performance WiFi
  • Gigabit routing (for smooth uploads and downloads)
  • Firewall protection

Google Fiber also offers non-business internet plans, which may be suitable for small businesses being run from home:

Google fiber residential internet plans

  • Fiber 100 – $50/mo
  • Fiber 1000 – $70/mo
  • Fiber 100 + TV – $140/mo
  • Fiber 1000 + TV – $160/mo

The bundles including TV may be useful for businesses where customers or clients may be expected to wait to be seen, like hairdressers or offices with frequent visitors.

There is no rental fee for the first router, and most homes are unlikely to need a second.

How good is Google Fiber’s customer service?

Google Fiber’s customer service is easy to find, contact, and use. Their website is easy to navigate, and support options are clear, with customers having the choice of:

  • Phone support (24/7)
  • Email
  • Online chat
  • Easy, searchable FAQs

The quality of Google Fiber’s customer service is high, with simple and helpful answers readily available.

Representatives are friendly, knowledgeable, and happy to help.

Pros of using Google Fiber

  • No contracts, cancel anytime
  • Get customer support via online chat
  • Industry-leading user experience
  • Surprisingly affordable for high-speed symmetric internet

Cons of using Google Fiber

  • Limited availability
  • No business internet plans below $70

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