Frontpoint has a great reputation in the security industry, and it’s easy to see why when you look at the various offerings they provide. While Frontpoint doesn’t have a business-specific sector of their company, any of their products can be catered to businesses. In fact, some of the hardware they label as home security, such as outdoor cameras, are actually more popular for business security systems.
Frontpoint has received a lot of praise for their system, and they have won a few awards for their work as well.
Quality and warranty
Frontpoint has a high-quality system and a diverse selection of hardware options to build your system. Their system runs fully on wireless and cell service, which may be one of the downsides, since there is no option for broadband or landline connections. All of the company’s hardware is produced by General Electric.
All of Frontpoint’s equipment comes with a warranty as long as you’re under contract with them for monitoring service. They will replace any of their equipment in this time period if it breaks.
Frontpoint offers perhaps the widest array of features on the market. The Frontpoint Hub runs the entire system, switching between Wifi and cell service in case one goes down. They provide a keypad that can control the system from a central location. They also offer indoor cameras, one with a Bluetooth speaker built in, a doorbell camera and an outdoor camera as well.
They also offer home automation options such as a smart door lock, smart light bulbs and wireless light controls. They offer typical motion sensors, door and window sensors and glass break sensors. They also offer hazard sensors for smoke, heat, carbon monoxide and floods.
Finally, you can purchase add-ons such as a keyless remote and a panic pendant that you can carry with you.
The pricing on Frontpoint’s security system can vary greatly because of all the options that are offered. You can build your own package, but they also offer pre-built packages to make it easier. The most basic packages start at $99, and the most expensive – which includes a plethora of sensors and indoor and outdoor cameras – costs $832.84.
Their monthly monitoring service begins at $34.99 per month and requires a one- or three-year contract. You can upgrade from this base plan to their Interactive Plan. At $44.99 per month, this adds mobile app arming and disarming, geolocation, sensor history, crash and smash protection and email/text/push notifications. Their top plan, the Ultimate Plan, costs $49.99 per month and also includes live video streaming as well as a history of video and images.
Every Frontpoint customer is covered by 24/7 professional monitoring, which comes with a dedicated cellular connection. In the customer service aspect, the company is perhaps one of the best in the security system industry. Frontpoint has customer service agents available from 8 a.m. to 11 p.m. EST on weekdays and 10 a.m. to 7 p.m. on weekends. This is outstanding compared to most of their competitors.
Frontpoint is a DIY installation solution. Everything comes pre-programmed so that it is ready to work right out of the box. It is a very system to install on your own, with no manual programming, and it requires no drilling or wiring.
For those of you who are uneasy about doing it yourself, Frontpoint does provide a free Easy Setup video on their website, and they also have a Smart Home Concierge that can walk you through the entire installation process.
Things to consider
While Frontpoint doesn’t offer a business-specific security solution, they offer so many different products that they actually might be a better fit for businesses than some other companies that do offer a business-specific solution. Frontpoint tries to make their products easy to use and understand, and they offer exceptional support for those who need extra help making a decision or installing the product.
- Well-respected company in the security industry
- A wide variety of products and features that rival any competitor
- Affordable pricing on all equipment
- Equipment manufactured by General Electric
- Easy DIY installation
- Equipment has a full warranty as long as you have a contract with them
- Requires one- or three-year contract for all monitoring.
- No option for them to install it for you
- Can get expensive to have a system for your business
- No dedicated business entity of their company
- Overall: 4.6
- Equipment: 4.7
- Features & Technology: 4.6
- Contract & Price: 4.3
- Customer Service: 4.8